The Principles of Effective Income Management Elearning

The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.

On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.

Lesson Plan

Areas covered include:

• The importance of effective income management
• Regulation
• Challenges to effective income management
• Welfare reform
• Creating a culture of paying
• Preventing arrears
• Maximising customer incomes and employability, including
  • Benefit take up
  • Debt advice
  • Credit unions
• Dealing with arrears and case management
• The rent arrears protocol and enforcement
• And finally, dealing with former tenant arrears